Electronic Communications & Evidence Agreement

This Electronic Communication and Notification Policy ("Policy") regulates the communication channels, notification methods, electronic approval procedures, evidentiary rules, and related conditions between KS Law Consultancy LLC ("Company") and users of the kosovainvestment.com platform ("Platform").

The Company may use the following communication channels:\n\nEmail (primary communication channel),\nPlatform panel notifications and messages,\nWhatsApp and similar messaging services,\nPhone calls (recorded or unrecorded),\nVideo calls (Zoom, Google Meet, or similar),\nSMS notifications,\nPostal mail (in exceptional cases).\n\nThe Company reserves the right to determine the appropriate communication channel for each type of communication.

The user is obligated to provide accurate and current contact information during registration and to update this information promptly if changes occur.\n\nThe Company is not responsible for communications that cannot be delivered due to incorrect, outdated, or incomplete contact information provided by the user.

By using the Platform and/or purchasing services, the user explicitly consents to:\n\nreceive all communications electronically,\naccept electronic notifications as legally valid,\nacknowledge that electronic communications replace written/postal notifications,\nreceive marketing and promotional communications (subject to unsubscribe rights).\n\nThis consent covers all types of communications including service updates, billing, legal notices, and operational communications.

Electronic notifications sent by the Company are considered valid and received when:\n\nan email is sent to the user's registered email address (regardless of whether it is read),\na notification is posted to the user's Platform panel,\na WhatsApp message is delivered (double check mark),\nan SMS is sent to the registered phone number.\n\nThe user cannot claim non-receipt if the Company's systems show successful sending/delivery.

Email is the primary notification channel. The user accepts that:\n\nemails sent to the registered email address constitute proper notification,\nfailure to check email does not invalidate the notification,\nemails filtered to spam/junk folders are still considered delivered,\nthe user is responsible for maintaining a functional email address,\nemail delivery logs maintained by the Company constitute evidence of notification.

Notifications and updates posted to the user's Platform panel workspace are considered valid notice. The user should regularly check their panel for:\n\nservice status updates,\ndocument deliveries,\npayment confirmations,\naction requests,\nimportant announcements.\n\nPanel records serve as official documentation of the service delivery process.

The Company may use WhatsApp and similar messaging services for:\n\nquick notifications and confirmations,\ndocument sharing and file transfer,\nappointment reminders,\nurgent communications.\n\nWhatsApp messages do not replace formal email communications for legal notices. However, they may be used as supplementary evidence in disputes.

Phone communications may be recorded for quality assurance and evidentiary purposes.\n\nVerbal agreements made during phone calls should be confirmed in writing (email or Panel) to be considered binding.\n\nThe Company may request written confirmation of any verbal instructions or approvals.

Electronic approvals given through the Platform (checkboxes, "I agree" buttons, digital signatures, form submissions) are legally binding and have the same validity as handwritten signatures for the purposes of this Agreement.

This Policy constitutes an evidence agreement between the parties. The user accepts that:\n\nthe Company's electronic records take precedence over oral claims in case of dispute,\nemail delivery logs, server records, and Platform activity logs are admissible evidence,\nelectronic communications have the same evidentiary value as written correspondence,\nrecords maintained by the Company's systems are presumed accurate unless proven otherwise.

In case of dispute or discrepancy between different records:\n\nthe Company's server logs and system records take precedence,\nPanel activity records take precedence over verbal agreements,\nemail records take precedence over WhatsApp messages for formal matters,\nwritten confirmations take precedence over phone conversations.

The Company is not responsible for communications that are:\n\nblocked by spam filters or email security systems,\nrouted to junk/spam folders,\nnot received due to the user's email server configuration,\nblocked by the user's firewall or security software.\n\nThe user is advised to whitelist Company email addresses and regularly check spam/junk folders.

A communication is deemed received:\n\n24 hours after an email is sent to the registered email address,\nimmediately when a Panel notification is posted,\nwhen a WhatsApp message shows delivered status (double check mark),\n48 hours after postal mail is sent (if applicable).\n\nThe user cannot claim ignorance of communications that have been properly sent.

The Platform operates in multiple languages. In case of discrepancy between language versions:\n\nthe Turkish version is the primary/master version,\nEnglish serves as the secondary reference,\nother language versions are provided for convenience only,\nthe Company is not responsible for translation inaccuracies.

When the Company sends documents, proposals, or revisions for the user's review:\n\nthe user should respond within 5 business days,\nfailure to respond within this period may be considered silent acceptance,\nobjections or change requests should be communicated in writing.\n\nThis provision ensures efficient service delivery and prevents unnecessary delays.

Communications are classified as:\n\nOfficial: Legal notices, policy changes, billing communications, and formal service-related notifications.\nOperational: Service updates, document deliveries, appointment reminders, and routine correspondence.\n\nBoth types are valid, but official communications take precedence in case of conflict.

The Company maintains electronic records of all communications for a minimum of 5 years.\n\nRecords are stored securely and in compliance with applicable data protection regulations.\n\nThe user may request copies of their communication records, subject to the Company's policies and legal requirements.

If the user believes any communication or record is inaccurate, they must:\n\nnotify the Company in writing within 10 business days,\nprovide supporting evidence for their claim,\ncooperate with the Company's investigation process.\n\nFailure to timely object may result in the record being deemed accepted.

The Company may communicate with:\n\nauthorized representatives designated by the user,\nlegal counsel acting on behalf of the user,\naccountants and financial advisors authorized by the user,\nother third parties with the user's explicit written consent.\n\nThe user is responsible for ensuring that authorized representatives are properly informed and instructed.

"I consent to receiving all communications from KS Law Consultancy LLC electronically, including via email, Platform notifications, WhatsApp, and phone. I accept that electronic communications are legally valid and that the Company's electronic records constitute evidence in case of dispute."\n\n"I understand that I am responsible for maintaining accurate contact information and regularly checking my communications."

"All communications with kosovainvestment.com are conducted electronically. Email delivery and Platform panel notifications constitute valid service. System records maintained by KS Law Consultancy LLC serve as evidence of communication and delivery."

This Policy is governed by and construed in accordance with the laws of the Republic of Kosovo. Any disputes arising from or related to this Policy shall be subject to the exclusive jurisdiction of the courts of the Republic of Kosovo.

KS Law Consultancy LLC\nPrishtinë, Republic of Kosovo\nEmail: [email protected]\n\nPhone / WhatsApp: +383 44 578 468

This Policy may be updated from time to time without prior notice. The most current version is always available on the platform. Continued use of the platform after updates constitutes acceptance of the revised Policy.\n\nLast updated: 2025