Cookie Policy

This Cookie Policy and Cookie Management Notice ("Cookie Policy") has been prepared to inform users about cookies and similar technologies used on the kosovainvestment.com website, client portal, user session areas, digital application modules, payment pages, document upload systems and related online service areas.\n\nWhen you visit the platform, certain small data files may be placed on your device or existing technical identifiers may be read. These technologies enable session continuity, enhanced page security, remembering user preferences, performance measurement, and limited analysis of usage patterns in certain cases.\n\nThis Policy explains what types of cookies may be used for what purposes, how long they may be stored, and users' control options over these technologies.

Cookies are small text files that can be stored through your browser or device when you visit a website. Cookies do not always directly reveal your identity; however, they may associate certain technical information related to your account, device, session, or usage preferences.\n\nSimilar technologies include:\n\npixel tags,\nlocal storage / session storage records,\nSDK-based identifiers,\nsession identity tokens,\nsecurity tokens,\ndevice or browser identifiers.\n\nIn this Policy, unless specifically stated otherwise, all these technologies are collectively referred to as "cookies" for practical convenience.

Cookies and similar technologies may be used on the platform primarily for the following purposes:\n\nensuring the technical functioning of the website,\nmaintaining user sessions,\nmanaging security and authentication processes,\ntemporarily preserving form data,\nmanaging payment and order flow,\nremembering language, display, or user preferences,\npreventing fraud and abuse,\nmeasuring page performance,\nanalyzing errors and technical issues,\nunderstanding usage intensity and traffic trends,\nsupporting marketing and retargeting activities when necessary.\n\nThe platform does not necessarily actively use every type of cookie at all times. The tools used may change over time.

4.1. Essential / Strictly Necessary Cookies\n\nThese cookies are required for the proper functioning of the website and client portal. They are generally used for:\n\nkeeping sessions open,\nsecure login,\npreserving form steps,\nverifying security tokens,\nload balancing,\nfraud and spam protection,\nrecording privacy preferences.\n\nWithout these cookies, some basic functions of the site may not work or may be significantly impaired.\n\n4.2. Preference / Functionality Cookies\n\nThese cookies help remember user preferences. For example:\n\nlanguage selection,\nuser interface settings,\nregional preferences,\nlogin screen preferences,\nform filling conveniences.\n\nThese cookies may not be mandatory; however, they improve user experience.\n\n4.3. Analytics / Performance Cookies\n\nThese cookies can help understand how the platform is being used. For example:\n\nwhich pages are most visited,\nwhat flow users follow on the platform,\npages with errors,\nvisit duration and general traffic trends.\n\nThis data is often evaluated in aggregated or pseudonymous form, and the purpose is to improve site performance.\n\n4.4. Security and Fraud Prevention Cookies\n\nSome cookies or similar tokens may be critically important for security. For example:\n\ndetecting suspicious access,\ndistinguishing bot behavior,\ncontrolling login attempts,\nmonitoring unauthorized session activities,\nreducing abuse risk.\n\n4.5. Marketing / Advertising / Retargeting Cookies\n\nIf the platform uses marketing tools, certain cookies may be used to measure advertising effectiveness or analyze the user's relationship with specific campaigns.

5.1. First-Party Cookies\n\nCookies placed directly by kosovainvestment.com. These are generally used for site functionality, session security, and preference management.\n\n5.2. Third-Party Cookies\n\nCookies that may be placed through third-party tools or integrations used by the platform. Examples include:\n\nanalytics tools,\npayment systems,\nsecurity services,\ncommunication widgets,\nvideo or external embedded content,\nadvertising and campaign measurement tools.

6.1. Session Cookies\n\nCookies that are deleted when the browser session ends or the window is closed. These are generally used for:\n\nlogin processes,\ntemporary security verification,\nform continuity,\ncart/transaction flow.\n\n6.2. Persistent Cookies\n\nCookies stored on the device for a specific period. For example:\n\nlanguage preference,\nlogin preference,\ncookie consent preference,\nanalytics matching information,\nreturn visit identifications.\n\nThe storage duration of persistent cookies may vary to remain proportional to their purpose.

The following types of data may be processed through cookies and similar technologies:\n\nIP address,\nbrowser type and version,\ndevice type,\noperating system,\nsession information,\npages visited,\nclick and navigation data,\nreferring source,\ntimestamp,\npreference settings,\nsession security information,\ncookie consent preference.\n\nAlthough this information may not always directly identify you on its own, it may in some cases become linked to your user account or service relationship.

The legal assessment regarding cookies varies depending on the type and purpose of use:\n\n8.1. Essential Cookies\n\nCookies necessary for the technical functioning of the platform, secure login, order flow protection, and basic service delivery may be used within the scope of service execution, contract performance, and the platform's legitimate business interest.\n\n8.2. Analytics, Functionality, and Marketing Cookies\n\nFor non-essential cookies, a preference/consent mechanism may be activated according to applicable law and system architecture. Users may allow, reject, or later change their preferences for such cookies.

9.1. Authentication and Session Management\n\nTechnical cookies may be used for logging into the user panel, maintaining sessions, preventing unauthorized logouts, and ensuring secure transaction flow.\n\n9.2. Security\n\nSecurity cookies or similar tokens may be used for blocking bot attacks, monitoring unusual traffic movements, analyzing suspicious session behaviors, and preventing form abuse.\n\n9.3. Order and Service Process\n\nSession or temporary recording technologies may be used to ensure uninterrupted progress of order flow, service selection, payment steps, form progress, and user preferences.\n\n9.4. Performance Analysis\n\nInformation such as which pages users find difficult, which modules are used more, and where errors occur may be measured with analytics tools.\n\n9.5. User Experience\n\nRecords may be kept to improve language selection, panel appearance, cookie preferences, some form conveniences, and re-login experience.\n\n9.6. Marketing and Conversion Measurement\n\nIf the platform runs advertising campaigns, marketing cookies may be used to understand visitors' relationship with campaign sources, measure advertising conversions, and conduct retargeting activities.

Users have various levels of control over cookies. These controls may include:\n\ngiving or refusing consent through cookie banner or preference center,\ndeleting existing cookies from browser settings,\nblocking certain cookie types,\ndisabling third-party cookies,\nusing "do not track" browser signals.\n\nHowever, users acknowledge that disabling certain cookies may affect specific functions of the site. In particular, if essential cookies are completely blocked:\n\nlogin issues,\nform loss,\npayment flow disruption,\nsecurity warnings,\npanel malfunction\n\nmay occur.

Users can manage cookies through their browser. Depending on the browser, users may:\n\nblock all cookies,\nblock only third-party cookies,\ndelete existing cookies,\nreceive warnings before cookies are placed.\n\nHowever, browser settings are valid on a device and browser basis; meaning preferences may need to be set separately on different devices or different browsers.

If a cookie preference banner or preference center is available on the platform, users may:\n\ncontinue with only essential cookies,\naccept specific cookie categories,\nwithdraw previously given consent,\nupdate their preferences.\n\nWhen users change their preferences, the change may not always have retroactive effect; however, it begins to be applied for future usage.

The platform may use certain third-party solutions. For example:\n\npayment pages,\nmap services,\nvideo players,\nsecurity services,\nlive support or communication widgets,\nanalytics tools,\nadvertising measurement services.\n\nSuch components, even when displayed within the platform, may technically place third-party cookies or similar tokens.

Although cookies alone produce limited information, they may in some cases be evaluated together with security logs, session data, and user account records. This may particularly arise in cases of:\n\nsuspected security breach,\nunauthorized login attempt,\nfraud or abuse investigation,\ntechnical error examination,\npayment dispute or chargeback process,\ncontractual disputes.\n\nSuch evaluations are conducted not for arbitrary monitoring purposes, but for security, evidence, and service integrity purposes.

The storage period of cookies varies depending on their type and purpose. Some cookies are retained only for the duration of the session, while others may be stored for a few days, months, or longer as technically required.\n\nThe Company aims not to leave unnecessary persistent data. However, certain persistent cookies may be used for purposes such as:\n\npreserving preferences,\nsecurity reviews,\nanalytics comparisons,\ntechnical error resolution.

Although some information obtained through cookies may appear anonymous or pseudonymous on its own, it may acquire the nature of personal data when linked to a user account or service relationship. In such cases, the relevant data is evaluated together with the Privacy Policy and Personal Data Protection Notice.\n\nTherefore, this Cookie Policy should be read as a complement to, not independent from, the data protection notice.

As the platform is primarily a commercial, legal, and administrative service, it is intended for adults with legal capacity. Cookie mechanisms are also operated within this general usage framework.

If users block all cookies or apply excessive restrictions through their browser:\n\nsome sections of the platform may not function properly,\nlogin processes may fail,\nsecurity controls may repeatedly force user verification,\norder and payment flow may be disrupted,\npanel preferences may not be saved,\ntechnical support processes may become difficult.\n\nTherefore, completely disabling essential and security-related cookies is not recommended.

The Company may update this Cookie Policy from time to time for the following reasons:\n\nnew technology or tool usage,\nlegislative changes,\nincreasing platform modules,\ndeployment of new analytics or security solutions,\nrenewal of user preference mechanism.\n\nThe updated text takes effect on the date of publication on the website.

For questions, requests, or applications regarding cookies and this Policy:\n\nKS Law Consultancy LLC\nPrishtinë, Republic of Kosovo\nEmail: [email protected]\nPhone / WhatsApp: +383 44 578 468

By using the platform, the user acknowledges that cookies and similar technologies may be activated within the framework described in this Policy, that some cookies are mandatory for the operation of the platform, and that users may have the option to choose regarding preference-based cookies to the extent appropriate.