Delivery & Digital Fulfillment Policy

This Delivery and Service Fulfillment Policy ("Policy") regulates the delivery methods, delivery times, fulfillment conditions, and related rights and obligations for all digital and physical services offered through the kosovainvestment.com platform ("Platform") by KS Law Consultancy LLC ("Company").\n\nThis Policy is an integral part of the Terms of Use and constitutes a binding agreement between the user and the Company regarding the delivery of services.

The vast majority of services offered through the Platform are digital services. This means:\n\nservices are prepared, processed, and delivered in digital format,\ndocuments are uploaded, edited, and delivered through the Platform's panel system,\ncommunication occurs via email, Platform notifications, WhatsApp, or video calls,\nphysical delivery is only applicable in exceptional cases where the nature of the service explicitly requires it.\n\nThe user accepts and acknowledges that services are primarily digital in nature and that electronic delivery constitutes valid and complete delivery.

Service commencement requires the following conditions to be met:\n\npayment has been successfully processed,\nrequired forms and documents have been submitted by the user,\nthe Company has confirmed receipt of all necessary materials,\nthe Company has conducted initial review and accepted the order.\n\nThe Company reserves the right to delay commencement if conditions are not fully met.

The service is deemed to have commenced when:\n\nthe Company begins processing the order after payment confirmation,\nan initial communication is sent to the user regarding the service,\ndocument preparation or research has begun,\nthe user's workspace in the Panel has been activated and populated.\n\nOnce the service has commenced, the refund and cancellation provisions of the Refund Policy apply.

The Company may deliver services through one or more of the following methods:\n\nPanel-based delivery: Documents, files, and outputs are uploaded to the user's dedicated workspace on the Platform.\nEmail delivery: Completed documents, confirmations, or notifications are sent to the user's registered email address.\nWhatsApp delivery: Quick notifications, confirmations, or document links may be shared via WhatsApp.\nPhysical delivery: In exceptional cases, physical documents may be sent via courier or postal service.\nVideo call delivery: Consultation sessions, review meetings, or advisory services may be delivered via scheduled video calls.

Delivery is deemed complete when:\n\ndocuments are uploaded to the user's Panel workspace,\nemail with deliverables is sent to the registered email address,\nconfirmation of receipt is obtained through any communication channel,\nthe user downloads or accesses delivered files.\n\nThe Company's electronic records (server logs, email sending records, Panel activity logs) constitute evidence of delivery.

The user accepts and acknowledges that:\n\ndigital delivery is legally valid and binding,\nelectronic copies of documents have the same evidentiary value as physical copies,\ndelivery via email or Panel constitutes proper service and notification,\nthe user cannot claim non-receipt if the Company's systems show successful delivery.

Estimated delivery times for standard services are:\n\nCompany Formation: 5-15 business days\nBusiness Address: 3-7 business days\nMonthly Accounting: ongoing monthly cycle\nResidence Permit Form: 3-5 business days\nBusiness Amendments: 3-10 business days\nDocument Translation Coordination: 5-15 business days\n\nThese are estimates only. Actual times may vary based on document complexity, official institution workload, user responsiveness, and other factors beyond the Company's control.

For business address services, fulfillment includes:\n\nprovision of the address documentation,\nlease/usage agreement preparation and delivery,\ndigital delivery of all address-related documents,\nmail handling setup (if included in the package).\n\nThe address service period begins from the date of document delivery, not from the date of order.

For document preparation services, fulfillment includes:\n\npreparation of the requested documents based on user-provided information,\nreview and quality check of prepared documents,\nupload to the user's Panel workspace,\nemail notification of availability.\n\nRevisions within the original scope are included. Revisions outside the original scope may incur additional fees.

For accounting and coordination services, fulfillment includes:\n\nmonthly processing of financial records,\npreparation and filing of tax declarations,\nregular reporting and communication,\naccess to dedicated accountant workspace.\n\nAccounting services are continuous monthly services. Each month's work constitutes a separate fulfillment cycle.

The Company may deliver services in stages when the nature of the service requires it. Each stage constitutes partial fulfillment. The Company is entitled to fees proportional to work completed, even if the overall service is not yet fully complete.

If the user:\n\nfails to provide requested documents or information,\nprovides incorrect or incomplete information,\ndoes not respond to communications,\ndelays approvals or confirmations,\nchanges requirements mid-process,\n\nresulting delays are attributable to the user, not the Company. The Company is not liable for such delays and reserves the right to adjust delivery timelines accordingly.

The user is responsible for providing accurate and current contact information (email, phone, address). The Company is not liable for delivery failures resulting from incorrect or outdated contact information provided by the user.

The Company is not responsible if delivery emails or notifications are:\n\nblocked by spam filters,\nrouted to junk/spam folders,\nblocked by email security systems,\nnot received due to user's email server configuration.\n\nThe user is advised to whitelist the Company's email addresses and regularly check spam/junk folders.

When physical delivery is required:\n\nthe Company uses reputable courier or postal services,\ndelivery tracking information is provided when available,\nthe user is responsible for customs duties or import fees if applicable,\nthe Company is not liable for delays or loss caused by the courier/postal service.

For mail handling and forwarding services:\n\nmail received at the business address is logged and notified to the user,\nforwarding is available to the user's specified address (additional fees may apply),\nthe Company is not responsible for mail lost or delayed by postal services,\nmail storage is limited to 30 days unless otherwise agreed.

The Company is not responsible for delays caused by:\n\nofficial institutions (ARBK, ATK, municipalities, immigration authorities),\nbanks and financial institutions,\nnotaries and translators,\ncourier and postal services,\nany other third-party service provider.\n\nSuch delays are beyond the Company's control and do not constitute breach of service.

The user has a responsibility to review delivered documents and outputs promptly. The user should report any errors, omissions, or concerns within 5 business days of delivery. Failure to report issues within this timeframe may limit the user's right to request revisions.

The Company provides reasonable revisions within the original service scope. Additional revisions beyond the original scope, significant changes to requirements, or redelivery due to user-caused issues may incur additional fees.

The Company may suspend delivery if:\n\npayment is outstanding or disputed,\nthe user fails to cooperate or provide required materials,\nrisk indicators or compliance concerns arise,\nregulatory changes require additional review.

A service is deemed complete when:\n\nall deliverables within the agreed scope have been provided,\nthe user has been notified of completion,\nthe user has accessed or downloaded deliverables,\nno objection has been raised within 5 business days.\n\nSilence after delivery notification constitutes acceptance of service completion.

The Company reserves the right to refuse or terminate service if:\n\nthe service becomes legally impossible,\nthe user's requests fall outside the Company's capability,\ncompliance or risk concerns arise,\nthe user breaches the Terms of Use.\n\nIn such cases, refunds are processed in accordance with the Refund Policy.

The Company is not liable for delivery delays or failures caused by:\n\nserver outages,\ninternet disruptions,\nemail system failures,\npayment system outages,\ncyber attacks or security incidents.\n\nThe Company will make reasonable efforts to resume delivery as soon as possible after such events.

The user accepts that the Company's electronic records (server logs, email records, Panel activity logs, payment records) constitute valid evidence regarding:\n\ndelivery dates and times,\ncontent of delivered materials,\nuser access and download history,\ncommunication history.\n\nThese records have priority over user's oral or written claims in case of dispute.

The Company reserves the right to modify this Policy at any time. Changes take effect upon publication on the Platform. The user's continued use of the Platform after changes constitutes acceptance of the modified Policy. For ongoing services, previously agreed terms may continue to apply to the extent they do not conflict with mandatory legal requirements.

This Policy is governed by and construed in accordance with the laws of the Republic of Kosovo. Any disputes arising from or related to this Policy shall be subject to the exclusive jurisdiction of the courts of the Republic of Kosovo.

KS Law Consultancy LLC\nPrishtinë, Republic of Kosovo\nEmail: [email protected]\n\nPhone / WhatsApp: +383 44 578 468

This Policy may be updated from time to time without prior notice. The most current version is always available on the platform. Continued use of the platform after updates constitutes acceptance of the revised Policy.\n\nLast updated: 2025