Distance Service Agreement

This Distance Sales Agreement ("Agreement") regulates the rights, obligations, and conditions of the parties regarding the sale and delivery of services offered through the kosovainvestment.com platform ("Platform") operated by KS Law Consultancy LLC ("Seller/Company") to the user/customer ("Buyer/User").\n\nThis Agreement is concluded remotely through electronic means without the simultaneous physical presence of the parties.

Seller:\nKS Law Consultancy LLC\nPrishtinë, Republic of Kosovo\nEmail: [email protected]\nPhone: +383 44 578 468\n\nBuyer:\nThe natural or legal person who creates an account, places an order, and/or makes a payment through the Platform. Buyer information is determined based on registration and payment details.

This Agreement is formed when the Buyer:\n\nselects a service or package on the Platform,\ncompletes the order/checkout process,\nconfirms acceptance of terms and conditions,\ncompletes payment.\n\nThe electronic confirmation sent to the Buyer's registered email address and/or displayed on the Platform constitutes the binding agreement between the parties.

Before the formation of this Agreement, the Buyer has been informed of:\n\nthe identity and contact details of the Seller,\nthe essential characteristics of the service,\nthe total price including taxes and fees (service fee only; government fees and third-party costs excluded unless stated),\npayment methods and delivery conditions,\ncancellation and refund rights and conditions,\nthe digital nature of services and implications for withdrawal rights.

Services offered through the Platform include but are not limited to:\n\ncompany formation file preparation and ARBK application coordination,\nbusiness address provision and documentation,\nmonthly accounting coordination,\nresidence permit application form preparation,\nbusiness amendment form preparation,\nprofessional consultation (legal, financial, market research),\ndocument translation coordination,\nand other services as listed on the Platform.\n\nThe specific scope of each service is determined by its description on the Platform and/or in the order summary.

The services offered are:\n\nprimarily digital in nature,\npersonalized to the Buyer's specific requirements and information,\ncommenced upon payment and order confirmation,\nnon-standardized products that are prepared specifically for each customer.\n\nDue to the personalized and digital nature of services, special conditions apply to withdrawal and cancellation rights as detailed in Section 13.

Prices listed on the Platform are service fees only unless explicitly stated otherwise.\n\nThe following are NOT included in the listed price unless explicitly stated:\n\ngovernment registration fees and official charges,\nnotary fees,\ntranslation costs,\nbank commissions and charges,\ninsurance premiums,\npostage and courier costs,\nthird-party professional fees,\ntaxes and duties.\n\nThe Buyer acknowledges responsibility for all external costs not included in the service price.

Payment is processed through secure payment methods available on the Platform (Paysera and other integrated payment providers).\n\nPayment must be completed before service commencement.\nAll payments are processed in EUR (Euro).\nThe Buyer is responsible for any currency conversion fees charged by their bank.\nInvoices are issued electronically by KS Law Consultancy LLC.

The service commences when:\n\npayment has been successfully received,\nrequired documents and information have been submitted,\nthe Company has confirmed the order.\n\nOnce the service has commenced, specific cancellation and refund conditions apply as described in the Refund Policy.

The Buyer accepts that:\n\nelectronic approvals, confirmations, and acceptances made on the Platform are legally binding,\nthe Company's electronic records constitute valid evidence,\nemail confirmations constitute proper notice and delivery,\nPanel activity logs are admissible as evidence.

Services are delivered primarily through digital means:\n\nPlatform panel workspace,\nemail delivery,\nvideo call sessions,\nWhatsApp notifications.\n\nPhysical delivery applies only in exceptional cases. Delivery conditions are further detailed in the Delivery Policy.

Estimated timelines provided on the Platform are indicative and not guaranteed. The Company is not responsible for delays caused by:\n\nofficial institution processing times,\nuser's failure to provide required information,\nthird-party delays,\nforce majeure events.

Due to the personalized and digital nature of services:\n\nWithdrawal rights may be limited once service preparation has begun,\nServices that have been commenced and partially delivered are subject to proportional fee retention,\nFull refunds are generally available only if the Company has not yet commenced work,\nRefund requests are processed in accordance with the Company's Refund Policy,\nGovernment fees and third-party costs already incurred are non-refundable.\n\nFull details are available in the Refund Policy.

The Buyer declares and warrants that:\n\nall information provided is accurate and complete,\nthey have the legal capacity to enter into this Agreement,\nthey understand the scope and limitations of the services,\nthey have read and accepted all related policies,\nthey will cooperate with the Company throughout the service delivery process.

The Company provides service preparation, coordination, and process management. It does not guarantee:\n\napproval of applications by official authorities,\nspecific processing times by third parties,\nfavorable outcomes in any governmental or institutional decision,\nsuccess of business ventures.\n\nFinal decisions rest with the relevant official authorities and institutions.

The Buyer is obligated to:\n\nprovide requested documents and information in a timely manner,\nrespond to communications within reasonable timeframes,\nprovide accurate and truthful information,\nnot impede the service delivery process.\n\nFailure to cooperate may result in delays, additional costs, or service suspension.

The Company may suspend or refuse service if:\n\nthe Buyer fails to cooperate or provide required materials,\nrisk indicators or compliance concerns arise,\npayment is outstanding or disputed,\nthe Buyer breaches the terms of this Agreement.

Personal data collected during the service delivery process is processed in accordance with the Company's Privacy Policy and applicable data protection legislation. The Buyer consents to the collection and processing of their personal data as necessary for service delivery.

Documents and materials prepared by the Company for the Buyer may be used by the Buyer for the specific purpose for which they were prepared. The Buyer may not:\n\nresell or distribute Company-prepared materials,\nclaim authorship of Company-created content,\nuse Company materials for purposes other than those agreed upon.\n\nFull details are in the Intellectual Property Policy.

Subject to mandatory legal provisions, the Company's total liability under this Agreement shall not exceed the service fee paid by the Buyer for the specific service giving rise to the claim.\n\nThe Company is not liable for indirect, consequential, or incidental damages, loss of profit, loss of opportunity, or damages arising from third-party decisions.

The Company shall not be held liable for failure to perform or delay in performance due to events beyond its reasonable control, including but not limited to natural disasters, war, terrorism, cyber attacks, pandemic, government actions, infrastructure failures, and similar extraordinary circumstances.

This Agreement is governed by and construed in accordance with the laws of the Republic of Kosovo. Any disputes arising from or related to this Agreement shall be subject to the exclusive jurisdiction of the courts of the Republic of Kosovo.\n\nThe parties agree to attempt amicable resolution before initiating legal proceedings.

The Company reserves the right to update this Agreement. Changes take effect upon publication on the Platform. The Buyer's continued use of the Platform constitutes acceptance of the updated Agreement.

KS Law Consultancy LLC\nPrishtinë, Republic of Kosovo\nEmail: [email protected]\n\nPhone / WhatsApp: +383 44 578 468

"I have read, understood, and accept the Distance Sales Agreement. I confirm that I am aware of the service scope, pricing, delivery conditions, and cancellation/refund rights. I understand that the service is primarily digital and personalized, and that specific conditions apply to withdrawal rights."\n\n"I acknowledge that prices are service fees only and that government fees, notary costs, translation, bank charges, and other third-party expenses are not included unless explicitly stated."

This Agreement may be updated from time to time without prior notice. The most current version is always available on the platform.\n\nLast updated: 2025