Refund & Cancellation Policy

This Refund, Cancellation, Withdrawal and Fee Reimbursement Policy ("Policy") regulates the principles of cancellation, refund, withdrawal and fee reimbursement for all digital, consulting, coordination, document preparation, company formation support, business address, accounting support/coordination, business amendment processes, application file preparation, client portal services and similar services offered through the kosovainvestment.com platform.\n\nThis Policy applies to all natural and legal persons who place orders, accept offers, make payments, upload documents, initiate services or benefit from services through the platform.

A significant portion of services offered through the platform are digitally delivered, individually prepared for persons or companies, involving document collection, analysis, draft preparation and process management, requiring human labor and expertise.\n\nTherefore, the refund and withdrawal mechanism for services purchased on this Platform does not apply in the same way as ordinary retail product sales.

As a general rule, when evaluating whether a service can be refunded, the following factors are considered: whether the service has been started, whether user-specific work has been done, whether documents have been prepared, whether files have been opened, and whether third-party costs have been incurred.

If the user requests cancellation after payment but before the Company has actually started the service, the Company may make a full or partial refund depending on the specific situation.\n\nHowever, if any of the following has occurred — file opening, task assignment, document review, draft preparation, client portal setup, third-party coordination, address allocation — the service is considered to have effectively started.

After the Company has started the service, even if the user requests unilateral cancellation:\n\n5.1. Full Refund Generally Does Not Apply — If service has been started, time allocated, files opened, document checks performed, full refund is not obligatory.\n\n5.2. Partial Refund — Partial refund may be made considering the proportion of work done, time allocated, number of documents prepared, and external service costs.\n\n5.3. Zero Refund — Zero refund may apply if significant portion of work is completed, documents/drafts prepared, address service activated, accounting process started, or process disrupted due to user fault.

Many services obtained through the platform are personalized digital services in nature. For such services, unlimited application of the "general right of withdrawal" cannot be expected after work has commenced.

7.1. User-Caused: Failure to provide required documents, inability to reach user, abandoning the process, changing plans, selecting wrong service.\n7.2. Incorrect/Incomplete Information: Providing false, incomplete or misleading information, submitting fraudulent documents.\n7.3. Third-Party Results: Government agency, bank, notary decisions are beyond the Company's control.\n7.4. Service Delivery: If drafts/documents have been sent, uploaded to portal, address allocated.\n7.5. Negative Application Result: Official authority decisions are not grounds for refund; the Company provides process, not outcomes.

The Company may provide partial refund if service has started but significant portion is not completed, if cancellation request comes early, and if external costs have not been incurred.

Full refund may be considered if the Company has not started the service at all, very early cancellation, no processing done, duplicate payment, or serious fault by the Company.\n\nEven if full refund is decided, payment system costs, currency differences and commissions may affect the refund amount.

Official fees, notary fees, translation costs, apostille expenses, shipping costs, bank commissions and third-party costs are generally not refundable.

When address service is activated/allocated, capacity blockage occurs. Non-use is not grounds for refund. Automatic full refund is not mandatory for early termination.

Past period services are not refundable. Current period fees may be non-refundable. Past period reporting activities do not constitute grounds for refund.

If document preparation has begun, drafts created, partner information processed, document lists prepared, coordination initiated, the significant portion of service is considered to have commenced.

Refund requests must be made in writing:\nEmail: [email protected]\n\nRequests should include name, order information, payment date, service type, and reason for refund.

After receiving the refund request, the Company reviews the service stage, work performed, documents prepared, third-party costs, delivery status and user fault.

Decisions the Company may make: full refund, partial refund, credit/balance assignment, offset to different service, refund rejection, or additional information request.

Refunds are processed through the original payment method whenever possible. Net amounts may vary due to bank processing times, commissions and currency conversion.

In case of bad-faith chargeback initiation, the Company may suspend services, restrict account access and submit transaction records to the financial institution for defense purposes.

In case of the Company's clear fault such as delivering wrong service, charging duplicate fees, or abandoning the file, correction, re-performance or refund may be evaluated.

Digital content delivered to the user is generally non-refundable. Digital delivery has been made and retrieval is practically impossible.

When calculating refunds for discounted campaigns or package purchases, campaign discounts and package advantages are taken into account. Cancellation of one item from a package does not automatically mean linear division.

In force majeure cases, service delay does not automatically create a right to full refund. The Company may postpone or adapt the service.

The Company recommends that users use written resolution methods before turning refund requests into direct legal disputes.

The Company may update this Policy. The current text applies from the date of publication on the platform.

This Policy is interpreted within the framework of the law of the Republic of Kosovo. In case of disputes, the competent courts of the Republic of Kosovo have jurisdiction.

KS Law Consultancy LLC\nPrishtinë, Republic of Kosovo\nEmail: [email protected]\nPhone / WhatsApp: +383 44 578 468

By placing an order or using services, the user accepts this Policy.