Today, when global companies move their service operations (call centers, data entry, financial reporting, HR processes) to more competitive regions (Business Process Outsourcing - BPO), the most basic metric determining investment decisions is the supply of "qualified and trainable white-collar personnel". Kosovo Agency of Statistics (ASK) university enrollment data clearly demonstrates that Kosovo offers not only technical and physical labor but also a huge administrative and institutional services talent pool.
Administrative Staff Needed by the Service Sector When foreign investors establish a company or operations center in Kosovo, they need middle level managers, human resources specialists, financial analysts and legal process assistants. The data confirm that Kosovo universities are more than capable of meeting this need. More than 11 thousand active students studying at the Economics and Law faculties of the University of Pristina alone
represents the most important source from which service sector investments will be fed. Likewise, the presence of Business Management students (2,984 people) in regional centers such as Peja
, is an indication that corporate company investments can also spread outside the capital.
Participation of Women Workforce in Professional Sectors Sustainability (ESG) and gender equality (Diversity & Inclusion) goals are of great importance for international BPO companies and corporate companies. Faculty of Law and Economics statistics in Kosovo show that women are heavily involved in these fields of higher education. The majority of students in law school are women
offers companies an equitable and strong human resources profile in judicial and administrative operations.
According to our editorial assessment of Kosovo Investment, this large pool of graduates promises international investors a staff base of high quality, with advanced language skills and prone to office culture. However, data alone is not sufficient in service sector investments; It is mandatory that personnel contracts, Kosovo tax and SSI legislation, incentives and accounting processes are designed in accordance with local law, with professional consultants.